Quality Assurance doesn’t just exist for healthcare, it is a crucial part of any industry. However, in healthcare Quality Assurance is at the forefront of any service provision, due to its importance. Inevitably a good Quality Assurance program is able to provide complete confidence in the service and therefore ensures clinical and operational outcomes are met.
A strong quality assurance program is useless if those providing care do not embrace the process. Therefore the system of recording information should be clear and easy to complete by all healthcare employees. Some processes of reporting may require daily or weekly monitoring. Therefore in a busy environment, these processes should be quicky and easy to complete. By ensuring this, you are confident that any recorded data, is completely accurate.
It is essential that a good quality assurance program has the ability to quickly identify problems. This is a crucial area, as problems may lead to serious failings in patient care or safety. Therefore, having the ability to easily identify problems is essential to ensuring that preventative measures are quickly put in place.
Quality assurance programs not only assist services to improve but also offer a way to increase staff engagement. This can be achieved by inviting team members at every level to become involved. Initiating a new healthcare quality assurance program or revising your current process will help you prevent bad practice and will allow you to make improvements.
One way to achieve the continuous monitoring of quality assurance is to form a steering group which meets regularly. These groups review policies and procedures, recommend changes and monitor action plans.
Using a Care Management System such as Pandora will allow Quality Assurance to be delivered effectively through clear and concise reporting on all aspects of care and service delivery.